AI in Small Business
AI is no longer out of reach for small businesses. Affordable SaaS tools and low-code platforms now allow lean teams to automate repetitive work and unlock new revenue without hiring a data science department.
Customer service gets a co-pilot
Service businesses deploy chat assistants that answer FAQs, collect leads, and hand off nuanced questions to humans. The result: faster responses, happier clients, and more time for staff to focus on high-value work.
The key is to start with a scoped knowledge base—price lists, appointment policies, and product details—before expanding to personalized guidance.
Inventory and marketing stay in sync
Retailers combine POS data with AI demand forecasts. When a popular item is running low, the system nudges owners to reorder and even suggests bundle promotions to move slow movers.
Email and SMS tools plug into the same data so campaigns target the right customers with the right message, reducing wasteful ad spend.
Adoption works best in sprints
Successful owners pick one process, define what “better” looks like, and track a single KPI such as response time or inventory turnover.
Weekly retros help the team adjust prompts, workflows, and guardrails before scaling AI to the rest of the business.